# Privacy Policy
**Last Updated: September 2026**
GoEuroTaxi respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect your personal data when you use the GoEuroTaxi mobile application, website, or book and manage a transfer through our services.
By using GoEuroTaxi, you acknowledge the practices described in this Privacy Policy.
## 1. Who We Are
GoEuroTaxi is the data controller responsible for the personal data covered by this Privacy Policy.
If you have any questions about this Privacy Policy or would like to exercise your privacy rights, please contact us at:
**GoEuroTaxi**
**Email:** info@goeurotaxi.com
**Website:** https://goeurotaxi.nl/
**Address:** Scheepvaart 19
6846 LT Arnhem
## 2. Personal Data We Collect
Depending on how you use GoEuroTaxi, we may collect the following information:
### Booking Information
- Pickup and drop-off addresses
- Date and time of your transfer
- Number of passengers
- Luggage information
- Flight number, where provided
- Other information necessary to fulfil your booking
### Contact Information
- Name
- Email address
- Phone number
- Passenger information, where applicable
### Payment Information
Payments are processed by Stripe, our third-party payment service provider.
GoEuroTaxi does not receive, store, or process your full card number on its own servers. Payment information is handled by Stripe in accordance with its applicable security and privacy practices.
### Account Information
If you create or log in to a GoEuroTaxi account, we may process information associated with your account, including secure session information and any GoEuroTaxi travel credit balance.
## 3. How We Use Your Personal Data
We use your personal data to:
- Process and manage your bookings
- Arrange and provide your transfers
- Communicate booking confirmations and updates
- Contact you regarding your journey when necessary
- Process payments
- Calculate routes and distances
- Provide customer support
- Maintain and secure our services
- Meet applicable legal, accounting, and tax obligations
We do not sell your personal data.
## 4. Legal Basis for Processing
Where the General Data Protection Regulation (GDPR) applies, we process your personal data based on one or more of the following legal grounds:
### Performance of a Contract
We process information necessary to arrange and fulfil your booking and provide the requested services.
### Legitimate Interests
We may process information where necessary for legitimate business interests, such as operating, maintaining, securing, and improving our services.
### Consent
Where required by law, we rely on your consent for specific processing activities.
### Legal Obligations
We may process and retain certain information where required to comply with applicable legal, accounting, tax, or regulatory requirements.
## 5. Who We Share Your Data With
We may share relevant personal data with trusted service providers where necessary to provide our services.
These may include:
- **Drivers or subcontracted operators** responsible for fulfilling your transfer
- **Stripe**, for payment processing
- **SendGrid**, for transactional email communications
- **Google**, for route and distance calculation
We only share information that is reasonably necessary for the relevant service.
We do not sell or rent your personal data to third parties.
## 6. How Long We Keep Your Data
We retain personal data for as long as necessary to:
- Provide and manage our services
- Maintain booking records
- Handle customer support and disputes
- Meet legal, accounting, and tax requirements
- Protect our legitimate business interests
When personal data is no longer required, we will delete it or anonymise it where appropriate.
## 7. Your Privacy Rights
Depending on applicable law, including the GDPR, you may have the right to:
- Access your personal data
- Correct inaccurate or incomplete data
- Request deletion of your personal data
- Restrict certain processing activities
- Object to certain processing
- Request data portability
- Withdraw consent where processing is based on consent
To exercise your rights, contact us using the details provided in the **Who We Are** section.
You also have the right to lodge a complaint with the relevant data protection authority. In the Netherlands, this is the **Autoriteit Persoonsgegevens (Dutch Data Protection Authority)**.
## 8. Data Security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, alteration, or disclosure.
Authentication tokens are stored using `httpOnly` cookies and are not exposed to JavaScript.
Payment card information is handled by Stripe and is not stored on GoEuroTaxi's servers.
Connections to our services are encrypted in transit using appropriate security measures.
However, no method of transmission or electronic storage can be guaranteed to be completely secure.
## 9. Third-Party Services
GoEuroTaxi uses certain third-party service providers to operate and deliver its services, including:
- **Stripe** — payment processing
- **SendGrid** — transactional email
- **Google** — route and distance calculation
- **Drivers/subcontracted operators** — fulfilment of transfers
These providers may process information according to their own privacy policies and applicable legal requirements.
## 10. Children's Privacy
GoEuroTaxi is not intended to knowingly collect personal information directly from children.
If you believe that a child has provided personal information to us without appropriate permission, please contact us so that we can review and take appropriate action.
## 11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or privacy practices.
When we make changes, we will update the "Last Updated" date at the top of this page.
We encourage you to review this Privacy Policy periodically.
## 12. Contact Us
If you have questions about this Privacy Policy, our data practices, or your privacy rights, please contact:
**GoEuroTaxi**
**Email:** info@goeurotaxi.com
**Website:** https://goeurotaxi.nl/
**Address:** Scheepvaart 19
6846 LT Arnhem
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